Support

A person answers. Here's how to reach one.

Questions about an order, a price, a size or a site. Reach us the way you prefer, Monday to Friday, 8 AM to 4 PM. Bob on WhatsApp answers any hour.

CallFastest for anything urgent. A person picks up, not a menu.+1 437 525 3828
TextGood for photos of the opening.+1 437 525 3828
WhatsAppBob quotes and takes orders any hour; the team answers questions in work hours.Message on WhatsApp →
EmailFor anything that can wait a day.hi@buildr.to

Have these ready

Your order number, if the question is about an order. The site address. A photo of the opening, if the question is about fit. It makes the call shorter.

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Common questions

Answers, by topic

Ordering
How do I order?

Three ways. In the Buildr app (iPhone and Android), on the web at app.buildr.to, or on WhatsApp: text the opening size, panel count and colour to +1 437 525 3828 and Bob takes it from there. How it works →

Can I order on WhatsApp without the app?

Yes. Bob quotes any WhatsApp number. When you say "ok, order it" on a first order, he asks permission to open an account on that number and needs only your name, then sends a card payment link. How Bob works →

Can I change an order?

Before payment, yes: change anything in the app, or tell Bob what to change and he re-quotes. After payment, message or call the team at the same number.

I'm a homeowner, not an installer. Can I still order?

Yes. You use the same app and pay the same price. Measure the opening, build the order, and pick it up when it's ready, or send your installer with the order number.

Measuring
How do I measure the opening?

Measure the width at the top, middle and bottom, and the height at left, middle and right, in inches. Use the smallest of each. If your tape lands between marks, use the fraction buttons (⅛ up to ⅞), so a 48 ½ inch opening goes in as 48 ½. Mirror and panel doors are measured the same way. The full guide →

The opening isn't square. What do I enter?

Enter the smallest width and the smallest height you measured. If the numbers look odd, text a photo of the opening to +1 437 525 3828 before you pay. A person answers in work hours.

Price
How much does a closet sliding door cost?

White panel door kits start at $190 plus HST and mirror door kits at $375 plus HST (2-panel framed white, 36 by 83 inch opening). One worked example: a 2-panel framed white door for a 72 by 80 inch opening is $255 plus HST. Enter your own size and you see your price right away, before you pay anything. How the price works →

What's included in the price?

The complete kit built to the size you entered: door panels (2 or 3), top track, bottom track and fascia, in the material, edge style and colour you chose. HST is added at checkout. There is no delivery fee, no minimum order and no account fee.

What comes in a Buildr kit?

Every order is a complete sliding closet door kit, built to the width and height you entered. The kit is the door panels (2 or 3, as you chose in the app), the top track, the bottom track and the fascia. That is the whole kit. It does not come boxed, and you pick it all up at once from our counter in Concord.

Do I need an account to see a price?

In the app and on the web, yes: you sign in with your phone number first (a code by text, about a minute), and the price then shows before you pay. On WhatsApp, Bob quotes the price with no account.

Pickup
How fast can I get a door?

Standard orders are ready for pickup within 2 business days after payment. The app shows your pickup date before you pay, and you get a message the moment the order is on the shelf.

Where do I pick up, and when?

201 Millway Ave, Unit 28, Concord, Ontario, in the City of Vaughan. Monday to Friday, 8 AM to 4 PM; closed on statutory holidays. Orders paid on a Saturday or Sunday count business days from Monday. Bring your order number.

Are you open on weekends?

The pickup counter is closed on Saturdays and Sundays. It is also closed on statutory holidays. Open days are Monday to Friday only.

Do you deliver or install?

Buildr itself is pickup only and doesn't install: the door is built to your size and you pick it up. Most Buildr customers are installers who fit the door themselves. Need delivery or installation? We'll connect you with an independent installer we trust in the GTA. Installation and delivery →

What areas do you serve?

The Greater Toronto Area: Toronto, Vaughan, Richmond Hill, Markham, Mississauga, Brampton and around. Every order is picked up in Concord, so anywhere you can drive from works. All areas →

Account
How do I sign in?

With your phone number. We text you a code; there is no password to make or lose. On WhatsApp, your number is already your account.

Is my card information stored by Buildr?

No. Card payments run through Stripe's checkout. Buildr never sees or stores card numbers.

Still stuck? Text us the opening.

+1 437 525 3828 · Monday to Friday, 8 AM to 4 PM